Frequently Asked Questions

Subscriptions: Club & Gift

No. The gift and club subscriptions will be a different selection each month, proudly selected by Mike Perry, Heather Perry and staff. To choose your coffee, you may be looking for a recurring order. Recurring orders allow you to sign up for 'auto order' which means you can have your coffee every 1, 2, 3, or 4 weeks. To sign up, visit the product page for the coffee you'd like.

There are three options. There's the Roaster's Choice Blend - which is a blend of coffees. The Barista's Choice - Which is Espresso. And there is the Brewer's Choice - which is a single origin coffee.

The club and gift subscriptions are only available in 12 oz size packages. You can, however, increase the amount of bags that come monthly, i.e. 5 (12 oz) bags of coffee every month. Manage Subscriptions

Yes. You can change your frequency between every 1 to every 4 weeks. If you have multiple shipments within the same month, it will be the same "coffee of the month". Manage Subscriptions

We offer free shipping when you order club or gift subscriptions within the US. If you pre-pay a GIFT subscription, you also get a discount for paying ahead.

You can pay ahead for a set number or pay monthly when your order is processed.

The orders are charged when the ship date populates. i.e. You order a club subscription every 5 weeks, the date that each of your orders populates to ship will be the date the card is charged. It will be shipped out on business days only.

Yes. To manage your subscription, visit the Manage Subscriptions page

Yes. To manage your subscription, visit the Manage Subscriptions page.

Select your choice (Roaster's Choice, Barista's Choice or Brewer's Choice). Choose your length (3 months, 6 months or 12 months)

Monthly. The gift subscriptions are monthly. You are able to change the length (duration), but not the frequency.

Yes. On their gift invoice it will have your name under the "Bill To" section.

Yes. Please email us at info@klatchroasting.com and include your order number.

Yes we can do that. Email us at info@klatchroasting.com and please include the order number.

Shipping

Our shipping providers are the following: USPS and UPS. We offer a $6.95 Flat Rate Shipping via USPS within the United States only. Free Shipping is offered with a minimum purchase of $50 before taxes, shipped by Ground only to U.S. address via USPS. Club & Gift Subscriptions have Free Shipping (Ground Shipping, U.S. Only via USPS). We recommend UPS as our preferred carrier.

We always roast your coffee to order. We will roast and ship out your order between 2-4 business days. Shipping times will vary based on the carrier.

Yes. International shipments are available through USPS. Some limitations may apply.

Free shipping applies to coffee orders delivered within the US. These orders are delivered by USPS ground only. Free Shipping is offered with a minimum purchase of $50 before taxes. Club & Gift Subscriptions have Free Shipping (Ground Shipping, U.S. Only) automatically. Due to additional packaging for fragile or heavy products such as brewing devices, drinkware, etc. free shipping does not apply.

Klatchroasting.com Rewards Program

Click here to be directed to the Klatch Rewards pop up where you can create an account and start earning points today.

How Can I Earn Points? * Step 1: Create Account (You'll earn 100 points just for signing up). You'll earn 5 points for every $1.00 you spend here on klatchroasting.com. Additionally, for your birthday, you'll earn 100 points. With our Referral Program you can earn 500 points. For sharing to facebook, you can earn 25 points. Click here to be directed to our REWARDS pop-up.

Absolutely not! Sign up is 100% Free! Make sure to visit the 'Earn Points' tab to get started and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

Yes! You earn 5 points for every $1.00 you spend in our online-store. Click here to be directed to our REWARDS pop-up.

You can turn your points into a discount code for use here on klatchroasting.com Exclusions apply to eGift cards, Baratza, Breville, recurring and subscription products. Only one coupon per order.

Exchanging your points for great rewards couldn't be easier! Simply visit the ‘Earn Points' tab or Click here to be directed to our REWARDS pop-up. and click the 'Redeem' button to redeem your reward. * *Only ONE promo code can be used per order. Redeemed point Promo Codes cannot be combined with other Promo Codes from Social Media or Newsletter. Points cannot be used for subscription or recurring order purchases.

Click here to view the pop-up. After you login you'll see your balance on the left-hand side.

No. After you sign up, you'll earn points with each purchase. However, rewards for referrals or sharing will require action on your part. Click Here to be directed to our REWARDS pop-up.

You should receive points in your account instantly.

No, unless otherwise specified.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email: info@klatchroasting.com. We operate M-F 8am to 5pm PST, We'll be sure to get back to you as soon as possible.

Not at this time.

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email. When you choose this option you will not be notified of your rewards points balance.

Discount Codes

Please enter the discount code at checkout.

No. Only 1 discount can be used at a time. Similarly, as club and recurring already receive a discount, discounts, loyalty rewards may not apply.

The rewards program on KlatchRoasting.com is not connected to Klatch Coffee App. The points are not transferable. Similarly, discounts from the website do not work in-store.

Unfortunately, you can not apply a discount code after purchase.

No. The Klatch Coffee App is only for in-store purchases at select retail locations.

Many attempts at promo abuse by single users who open multiple accounts can be blocked. Honesty matters.

We accept only VISA, Mastercard and Paypal. Paypal does not work for recurring or club orders at this time.

Klatchroasting.com Rewards Program

Yes! You receive a price break by increasing the frequency of your recurring order. There is a 5% discount for recurring order shipments every 3 or 4 weeks. There is a 10% discount for recurring order shipments every 1 - 2 weeks. This is added automatically in the shopping cart. No additional discounts can be applied.

We do offer FREE shipping when you reach the $50 minimum order before taxes.


Refund Policy
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