Frequently Asked Questions

Subscriptions: Club & Gift

No. The gift and club subscriptions will be a different selection each month, proudly selected by Mike Perry, Heather Perry and staff. To choose your coffee, you may be looking for a recurring order.

There are three options. There's the Roaster's Choice Blend - which is a blend of coffees. The Barista's Choice - Which is Espresso. And there is the Brewer's Choice - which is a single origin coffee.

The club and gift subscriptions are only available in 12 oz size packages. You can, however, increase the amount of bags that come monthly, i.e. 5 (12 oz) bags of coffee every month.

Yes. You can change your frequency between every 1 to every 4 weeks. If you have multiple shipments within the same month, it will be the same "coffee of the month".

We offer free shipping when you order club or gift subscriptions within the US. If you pre-pay a GIFT subscription, you also get a discount for paying ahead.

You can pay ahead for a set number or pay monthly when your order is processed.

The orders are charged when the ship date populates. i.e. You order a club subscription every 5 weeks, the date that each of your orders populates to ship will be the date the card is charged. It will be shipped out on business days only.

Yes. To manage your subscription, visit the 'Manage My Subscriptions' tab on the 'Coffee Subscriptions' menu.

Yes. To manage your subscription, visit the 'Manage My Subscriptions' tab on the 'Coffee Subscriptions' menu.

Select your choice (Roaster's Choice, Barista's Choice or Brewer's Choice). Choose your length (3 months, 6 months or 12 months)

Monthly. The gift subscriptions are monthly. You are able to change the length (duration), but not the frequency.

Collapsible Set:

Yes. On their gift invoice it will have your name under the "Bill To" section.

Yes. Please email us at and include your order number.

Yes we can do that. Email us at and please include the order number.


Our shipping providers are the following: USPS and UPS. We offer a $6.95 Flat Rate Shipping via USPS within the United States only. Free Shipping is offered with a minimum purchase of $50 before taxes, shipped by Ground only to U.S. address. Club & Gift Subscriptions have Free Shipping (Ground Shipping, U.S. Only)

Yes. International shipments are available through USPS.

Free shipping applies to orders delivered within the US. These orders are delivered by USPS ground only. Free Shipping is offered with a minimum purchase of $50 before taxes. Club & Gift Subscriptions have Free Shipping (Ground Shipping, U.S. Only) automatically. Rewards Program

Joining is easy! Just click the Create an Account button to get started. Once you're registered with our online-store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points and redeem a discount!

How Can I Earn Points? * Create Account - Earn 100 points * Happy Birthday - Earn 100 points * Referral Program - Earn 500 points * Facebook Share - Earn 25 points

Absolutely not! Sign up is 100% Free! Make sure to visit the 'Earn Points' tab to get started and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

Yes! You earn 5 points for every $1.00 you spend in our online-store.

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options. You can only redeem your points in our online-store. Exclusions apply to Baratza, Breville, recurring and subscription products.

Exchanging your points for great rewards couldn't be easier! Simply visit the ‘Earn Points' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward. * *Only ONE promo code can be used per order. Redeemed point Promo Codes cannot be combined with other Promo Codes from Social Media or Newsletter. Points cannot be used for subscription or recurring order purchases.

Your up-to-date points balance is always displayed in the top of this popup.

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

You should receive points in your account instantly once you complete a promotion!

Nope! Your points will never expire. Nor does your code redeemed expire. An email is sent with code of redeemed points.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email: we'll get back to you within 2 business days.

Not at this time.

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Discount Codes

All discount codes have to entered before checkout. On the "Customer information" page, it is located below your selected items for purchase. Look for the following: "E-gift card and discount code (1 per order.)" Insert your code and hit "Apply".

No. Only 1 discount can be used at a time. Similarly, as club and recurring already receive a discount, discounts, loyalty rewards do not apply.

The rewards program on is not connected to Klatch Coffee App. The points are not transferable. Similarly, discounts from the website do not work in-store, and vice versa.

Unfortunately, you can not apply a discount code after purchase.

No. The Klatch Coffee App is only for in-store purchases at select retail locations.

Many attempts at promo abuse by single users who open multiple accounts can be blocked. Honesty matters.

We accept only VISA, Mastercard and Paypal. Rewards Program

Yes! You receive a price break by increasing the frequency of your recurring order. There is a 5% discount for recurring order shipments every 3 or 4 weeks. There is a 10% discount for recurring order shipments every 1 - 2 weeks. This is added automatically in the shopping cart. No additional discounts can be applied.

We do offer FREE shipping when you reach the $50 minimum order before taxes.

Please email with any questions.

Refund Policy


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